FAQs

How to order online

You can order your hamper up to 48 hrs ahead of your delivery date.

  1. Pick your hamper option and select “Add to cart”.
  2. Add any drinks you might want.
  3. Add any extras e.g. a blanket or wicker hamper.
  4. Check out and make payment – don’t forget to add the time you’d like it delivered and your mobile contact number.

If you get a little stuck or would like some help, call us on 01983 210647 or email events@thesocialpicnic.co.uk

Our food is packed in an environment where all 14 major allergens may be present. Therefore, whilst we have strict separation processes, we cannot guarantee that menu items will be completely free from any particular allergen. If you have any concerns, please contact us before ordering.

 It is the responsibility of the individual ordering to ensure that they inform us of any dietary requests or modifications required due to allergies before booking. We will do our best to recommend suitable solutions to cater for your needs. Once a recommendation on the most suitable options/products has been made by The Social Picnic team, the responsibility is solely with the customer to add any dietary requests or modifications (if agreed and if possible) required into the ‘Notes/ Allergy & Dietary Requirements’ box at the checkout. In the same instance if no notes are applied to the order, The Social Picnic will not be held responsible, and products will be fulfilled as stated on the website.

 

Yes, we do. If you would like a customised quotation, or you would like to discuss your event in more detail, please do contact the team at events@thesocialpicnic.co.uk or call us on 01983 210647.

Local delivery is free to Isle of Wight postcodes only (PO41, PO40, PO39, PO38, PO37, PO36, PO35, PO34, PO33, PO32, PO31, PO30). We use our own drivers to deliver by hand to you. 

 

Deliveries are made Wednesday through to Saturday only. Deliveries are not available on other days unless agreed directly with The Social Picnic team in advance.

Delivery dates are available a minimum of 48 hours on from your order date. You can select your chosen date at the checkout along with a delivery window between 8am and 5pm.

 

We deliver to most of mainland UK, apart from the following postcodes:
AB31 – AB38 / AB41 – AB56 / BT / HS / IV / KA27 – KA28 / KW / PA21 – PA50 / PA60 – PA78 / PA80 / PH4 – PH44 / PH49 – PH50 / ZE1 – ZE3 / Isle of Man IM1 – IM9 / Guernsey GY1 – GY10 / Jersey JE1 – JE5

For our nationwide products, we ship Wednesday to Friday only. Your food will be packaged in thermally lined boxes with ice packs and delivered by a trackable DPD service between 8am-6pm (this can be later during busy periods so please be aware). Please note that you are choosing your preferred delivery date at the checkout and this isn’t 100% guaranteed.

Shipping with DPD is £15 for a standard next day delivery and is between 8am and 6pm. 

Once you have placed an order with us, you’ll receive an order confirmation email which will indicate which hamper you have bought, the delivery address details and the ‘delivered by’ date.

Our kitchen team will carefully prepare your hamper and arrange dispatch. Once your hamper has been picked up by our courier, you’ll receive an email them providing you with tracking details. Please remember to check your spam/junk email folder in case any of the emails end up there by mistake.

Once your hamper has been picked up by our courier, you’ll receive an email from them providing you with tracking details. 

At the checkout, we’ll offer you a selection of available delivery windows. We will do everything we can to get your chosen product(s) to you within that window. We use our own drivers and reliable couriers who will hand deliver the product to you.

We can amend addresses for deliveries up to 24 hours before delivery, and sometimes even later. Just give us a call on 01983 210647. However, the deadlines for address changes for guaranteed delivery is strictly 72 hours before we start making product. If we receive address change requests outside of this window, agreed deliveries are not guaranteed. 

Delivery will be attempted by the driver. If no one is in, the package will be left in a safe place. Failing that, delivery will be attempted to a neighbour. This is because fresh food cannot be couriered back to us. The Social Picnic is not responsible for the product once left in a safe place or with a neighbour. We also recommend you refrigerate your products ASAP to maintain quality and freshness. 

You can cancel an order/items from your order as long as it’s more than 48 hours in advance of delivery. Beyond this, we are unable to process any cancellations. If we have accepted an order to be dispatched less than 48 hours from the point of booking, a 100% cancellation fee will apply.

Please note that all items, including all perishable food products, gifting items and digital gift cards are non-returnable.

Customers are to always accept a damaged delivery and contact The Social Picnic immediately with images of the damaged order. We will then investigate and provide a solution where relevant.

If your order is a gift, we kindly ask that you inform the recipient of our above delivery policy, in full.

The Social Picnic will hold gift card voucher credit for a maximum of one year from the date of purchase, unless otherwise specified.

All picnic baskets are for you to keep. The base price includes a cardboard picnic basket which can be disposed of after you have finished.

There will be a designated collection area assigned at the event and provided to you prior to the event date. Please bring with you either electronic proof of order or a printout.

It is best to collect your picnic as soon as possible as the collection point may close one hour after the event starts.

Online Checkout